Privacy Policy

Introduction

Welcome to Everest Canvas. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make purchases from us.

By accessing or using our services, you agree to the terms of this Privacy Policy. Please read this policy carefully to understand our practices regarding your personal information.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing/shipping address.
• Order Information: Products purchased, payment information, billing address, and delivery preferences.
• Communication Records: Records of your interactions with our customer service team.
• Account Information: Login credentials and preferences if you create an account with us.
• User Content: Images and photos you upload for printing services.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, and browsing patterns.
• Cookies and Similar Technologies: We use cookies to enhance your browsing experience and analyze website traffic.

How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver our products and services
• To process and fulfill your orders
• To communicate with you about your orders and services
• To improve our website, products, and customer experience
• To respond to your inquiries and provide customer support
• To send promotional materials and updates with your consent
• To manage your account if you create one
• To protect against fraud and unauthorized transactions
• To comply with legal obligations

How We Share Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who help us operate our business, process payments, deliver products, and provide customer service.
• Platforms and Marketplaces: When you order through platforms like Daraz, information is shared according to their respective privacy policies.
• Legal Requirements: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell or rent your personal information to third parties for their marketing purposes.

Your Images and Uploads

We understand the personal nature of the images you upload for printing. We will:

• Use your uploaded images solely for the purpose of fulfilling your order
• Store images securely for a reasonable period to enable reorders
• Not use your images for marketing or promotional purposes without your explicit permission
• Delete your images upon request (subject to retention requirements for order fulfillment)

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, which may include:

• Accessing your personal information
• Correcting inaccurate information
• Deleting your personal information
• Withdrawing consent for processing
• Opting out of marketing communications

To exercise these rights, please contact us using the information provided at the end of this policy.

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• Email: info@everestcanvas.com
• Phone: +977-9741709040
• Address: Everest Canvas, New, Chardobato, Madhyapur Thimi 44800, Nepal